Shipping | Returns | Store Credit

SHIPPING

We ship most orders via USPS with tracking/delivery confirmation. Most orders ship within one or two days. Your order may be fulfilled separately.

Lost Packages
Upon confirming your address... If your item is confirmed as delivered by USPS, and you tell us you did not receive the order, we will NOT issue a refund. You must contact your local Post Office.

Please note that AfterPay, Quadpay & Sezzle and our other payment processors all accept the postal delivery confirmation as indication that the merchant has completed the order transaction in good faith.

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RETURNS

You may return most new, unopened items within 30 days of delivery for a Store Credit. Include a copy of your Order Confirmation.

Items are eligible for return if:

  • All items are unworn, unwashed, unaltered and have the original tags still attached.
  • Items are received within 30 days from the original purchase date
  • Underwear may not be returned. Please contact us so that we may help you get the correct size.

 

STORE CREDIT

Credit will be issued in the form of store credit only. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.

You are responsible for the return shipping costs unless otherwise directed by our customer service department.

Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes to process our credit request (1 to 3 business days).

Sale items (if applicable)
Only regular priced items may be returned for credit.

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EXCHANGES (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, contact us at customerservice@cityboyzusa.com.

★Include a note explaining the items you want to exchange.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.